Privacy Policy

Extreme Realty Pty Ltd trading as REMAX Extreme, its related companies, team members, and associates (REMAX Extreme, we, us or our) recognise and are committed to the privacy and rights of individuals in relation to the personal information collected about them. This document comprises our Privacy Policy and explains how REMAX Extreme collects and manages personal information it collects, and how it complies with its obligations under the Privacy Act, 1988 (Privacy Act) and the associated Australian Privacy Principles pursuant to the Privacy Act (APPs).

By providing information to REMAX Extreme, you allow REMAX Extreme to collect your personal information as outlined in this Privacy Policy, or as reasonably apparent at the time of collection, or for the provision of products and services to you now, or in the future.

For the purposes of this policy, “personal information’ has the meaning given to it in the Privacy Act. In general terms, if the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be regarded as personal information.

Personal information collected by REMAX Extreme includes names, email addresses, other contact details, residential and mail addresses, gender information, occupation or job titles, and governmental identification details. We may also collect personal information specific to our products and services such as photographic identification, financial information (including credit reference information and credit card/banking details) and data obtained from third parties (such as a leasing applicants’ rental histories).

Generally, we do not collect sensitive information such as your ethnic origin, memberships of a professional/trade association or trade union, or criminal record. We will only collect sensitive information which it is reasonably necessary for our functions, and you have consented to the collection of that information.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.

REMAX Extreme may collect personal information directly from you:

• In person, by fax, letter, email or telephone;
• When you complete forms or applications in person or through our website;
• During conversations between you and our team members;
• By entering competitions or promotions;
• By completing surveys, providing feedback or complaining to us;
• When you engage us, or register with us, to provide you with products or services;
• When you subscribe to receive our publications; and/or
• When you request sales, leasing and advertising information.

We may also collect personal information from third parities including from:

• Credit reporting agencies;
• Law enforcement agencies and government entities;
• Your representatives (such as settlement agents or financial advisers);
• Your current or former employer(s);
• Data bases kept by third parties (such as individual’s rental histories); and
• From other real estate agents (such as when the agency is involved in a conjunctional sale of land or when we act for a buyer in a transaction).

We may also collect personal information from publicly available sources such as Landgate, local councils, websites, or telephone white pages.

There are certain circumstances where we are required to collect personal information by virtue of legal or regulatory requirements including but not limited to the provisions of Western Australian legislation such as the Real Estate and Business Agents Act 1978 (WA) and the Strata Titles Act 1985 (WA)).

Generally, we will collect personal information directly from you, unless it is unreasonable or impracticable for us to do so.

When you access our website, we may send a “cookie” to your computer (which is, a small summary file containing a unique ID number that a website can transfer to a computer to track site usage) and/or log IP addresses (that is, the electronic addresses of computers connected to the internet). This enables us to recognise your computer and we use this to analyse trends, administer the website and track users movements. Our cookies do not collect personal information. If you do not wish to receive cookies, you can change your browser settings so that your computer does not accept them or refuse to accept them.

If you do not provide us with the personal information requested from you or the information required is not available, we may not be able to provide the requested products or services, information related to our products or services, to you, either to the same standard or at all.

We hold, use and disclose personal information for the purpose of enabling us to perform our business activities and functions, in particular:

• To provide products and services to you and to send related communications requested by you;
• To respond to your submissions, enquiries, feedback, comments or complaints;
• Communicating with you in relation to REMAX Extreme’s publications, marketing information and special events;
• To provide you with access to protected areas of our website (such as Landlord Logins);
• To assess the performance of the website and to improve the operation of the website;
• We obtain information from Landgate and other public registers as well as directly from you, to assist us in the valuing, selling and/or leasing of properties and/or related businesses;
• To conduct administrative processing functions as well as property maintenance/improvement functions which involves providing personal information to our related bodies corporate, contractors, service providers or other third parties;
• We provide information to the Real Estate Institute of Western Australia (Inc) and other providers of real estate internet services to enable us to market properties, promote our services and conduct our business through the internet;
• For survey and research purposes of REMAX Extreme and its service providers;
• To update our records and keep your contact details up to date; and
• To comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator or governmental authority, or in co-operation with any governmental authority.

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy without your prior consent. The only exception to this rule is where disclosure is necessary to prevent injury to life or health, to investigate any suspected unlawful activity or where it may be required by law or any regulatory body or agency.

We may disclose your personal information to:

• Our employees, related bodies corporate, contractors, franchisees, franchisees’ real estate agents and employees or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, utilities providers, tradesmen and professional advisors such as accountants, solicitors, business advisors and consultants;
• Suppliers and other third parties with whom we have commercial relationships, for business, marketing, and other purposes related to our business; and
• Any individual or organisation for any authorised purpose with your express consent.

We may combine or share any information that we collect from you with information collected by any of our related bodies corporate and associates.

We may send you direct marketing communications and information about our products and services in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications.

If you receive communications from us that you believe have been sent to you other than in accordance with this Privacy Policy, or in breach of any law, please contact us using the details provided below.

We may disclose personal information to third party suppliers and service providers located overseas, including the Philippines and the United States of America, in connection with our business activities and functions as outlined above (for example in connection with our data hosting and other IT service providers and the preparation of marketing and advertising material).

We may also disclose your personal information to entities within Australia who may store or process your data overseas.

In the event that a disclosure is made in an overseas country, the information will not be required to be held in accordance with the APPS and Privacy Act and we will not be liable for breaches of those provisions by overseas recipients however, we will take reasonable steps to satisfy ourselves that the overseas recipients of your personal information are aware of these obligations in relation to your personal information. In any event, by providing your details, you are agreeing to your information being disclosed in this manner.

The information we collect is held in confidence, and REMAX Extreme takes all reasonable precautions to safeguard your personal information from loss, misuse, or unauthorised access, modification or disclosure. The Information is securely stored and access is restricted to authorised REMAX Extreme team members.

Where we no longer require the information for the purpose for which it was collected by REMAX Extreme we will take reasonable steps to destroy or permanently de-identify personal information.

We note that information provided over the internet or information stored on servers accessible through the internet cannot be guaranteed to be fully secure as the internet is inherently insecure. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

We are not responsible for the privacy practices of any third parties including those linked to our website and we make no representations or warranties in relation to the privacy practices of any third party or their website and we are not responsible for the privacy policies or the content of any third party website. Third parties are responsible for informing you about their own privacy practices. However, REMAX Extreme endeavours to make third parties who may receive personal information from REMAX Extreme aware of our commitment to privacy as set out in this Privacy Policy and as required under the Privacy Act and APPs.

You may request access to any personal information we hold about you at any time by contacting us. Where we hold information that you are entitled to access in accordance with the APPS, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you) within a reasonable time. We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, the fees will be disclosed to you directly or displayed on our website. We will not charge for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

We may ask you to provide your request to access and correct personal information in writing.

If you are dissatisfied with the manner in which we deal with your personal information or should you wish to make a complaint regarding our compliance with privacy laws, please contact our Privacy Officer in writing.

There may be circumstances where you may have the option to deal with us anonymously and pseudonymously. We will advise you of this option when this option is available unless it is not allowed by or under Australian law, or a court/tribunal order or it would be impracticable for REMAX Extreme to deal with you if you have not identified yourself. If you decide to deal with us anonymously and pseudonymously it may limit our ability to assist you with your enquiry.

If you have any questions about this Privacy Policy, any concerns, feedback or requests (such as translation services), please use the contact link on our website or contact our Privacy Officer using the details set out below.

Our Privacy Officer will contact you within a reasonable time after receipt of your communication to discuss how we can resolve your enquiry (including details of any applicable reasonable costs). We will aim to ensure that your enquiry is resolved in a timely and appropriate manner.

The contact details for our Privacy Officer are:

Address:
The Privacy Officer
REMAX Extreme
6/74 Delamere Avenue
CURRAMBINE  WA  6028
Email: currambine@remaxextreme.com.au
Phone: +61 8 9400 6300

This document sets our current Privacy Policy. This policy will be reviewed from time to time and will be maintained in an up-to-date form.  Any changes to this policy will be posted on the relevant section of our website.  The date of the last update to this Privacy Policy was 1 May 2022.PRIVACY POLICY

Privacy Notice Table Of Contents:

• Our Commitment To Privacy
• The Information We Collect
• How We Use Information
• Our Commitment To Data Security
• Our Commitment To Children’s Privacy
• How To Access Or Correct Your Information
• How To Contact Us

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

• Name
• Address
• Email address
• Phone number

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:

• Name
• Address
• Phone number

The Information We DONT Collect:

• Credit/Debit Card Information

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please email us (via 'contact us' page).